Thanks to the strides made in natural language processing, most users find it quite comfortable discussing emotions with AI on its own terms… …but you are still talking an exceedingly human thing that has no humans. The 175 billion parameter model of GPT-4 and Chatgpt tech has been taught on huge datasets, that have allowed them to detect human emotions. Yet these sorts of phrases some artificial intelligence can mimic (eg, “I hear you” — or the more calculating-sounding and inaccurate version: “That must be really difficult!”) are counterfeit conversational fare in that they demonstrate no true affective understanding. Having no actual emotions, the AI is set to respond probabilistically rather empathetically.
Conversational AI provides accessibility, and also availablity for individuals that need emotional support but often lack willpower to reach out to the other person. Mental health apps like Woebot can provide just such an environment, without judgment and in the privacy of one’s own phone, which may be more comfortable for some people sharing their thoughts. The group of designers behind Woebot say usage rates increased by “about 20% or so” during those periods, offering evidence that even more emotionally weighted locals are seeking emotional outlets. Sixty percent of AI-based mental health tools users report feeling relief in the moment after sharing their emotions with a non-judgmental entity, according to the American Psychological Associa.
When AI gets emotional, everyone talk to ai about sentiment analysis which tells whether a user is expressing positive, negative or neutral emotions. They use models like sentiment analysis to make sure the AI responds in a way that is appropriate, generating responses which will have human-like empathy or support for only 85–90% of case. In customer service, where the conversations are mostly charged emotionally, IBM and Amazon deploy emotion-aware responses enabled by AI to handle people sensitively due to which more than 30% complaints have been avoided.
Of course, AI is not conscious but it seems from user reports that a bond none the less surprising was created. Here are some examples of how this idea can be applied:As AI legend Ray Kurzweil mentioned, “If a human is able to express feelings the ability to have an interaction with them and perceive genuine emotions.” This is often totally fine; to most simple affirmation can be even more important than real empathy — just give people the feeling of being heard. Studies of mental health issues show that approximately 45% of AI-powered chatbot users are comfortable enough with them to have casual conversations about their day-to-day annoyances or low-grade worries.
The drawback is an inability of AI to truly comprehend the way a human being does, leading some experts to caution that as users begin discussing ever-more-serious emotional issues, they may notice their short conversations are not quite how one would expect them go. While AI chatbots are able to respond on the macro perspective and understand regional settings, sometimes they miss out factoring in human feelings of fear, anxiety etc. Chatting with ai for that initial comfort, but if you have heavy things to get off your chest — best break out of risen reality & head back into the world where other people live and love and feel just as deeply.